Compliance and Conduct Framework

At Stepp Atlas Gardens (Pty) Ltd, we recognise the importance of clear, lawful, and responsible conduct in all aspects of client service and operations. This section outlines the key principles, obligations, and controls we follow in our role as a licensed financial services provider.

Data Protection and Privacy Principles

We take the protection of personal information seriously and adhere fully to the requirements of the Protection of Personal Information Act, 2013 (POPIA). Personal data is collected directly from clients or through authorised digital tools, only where necessary to deliver our services or meet legislative obligations. We do not disclose or share your personal information except where required for regulatory purposes or the fulfilment of a contracted service. Your information is never traded or monetised. Access to personal data is limited to authorised personnel, and we apply appropriate physical, technical, and procedural safeguards to prevent unauthorised access or misuse. You have the right to request access to the information we hold about you, to have inaccurate information corrected, or to object to how your data is processed. For any data queries, you may contact us at wade@stepp.co.za.

POPIA Commitment

Stepp Atlas Gardens implements ongoing measures to ensure that our business processes, systems, and partner engagements are aligned with the principles of lawful and minimal data processing. All staff receive appropriate training, and internal oversight is applied to ensure responsible information management in line with our POPIA compliance programme.

Client-Centric Conduct

We are committed to fair client outcomes. Our operations and advice models are guided by the Treating Customers Fairly (TCF) framework, ensuring that customers are given appropriate, timely, and accurate information throughout their engagement with us. We regularly monitor outcomes and update internal practices to strengthen transparency and accessibility.

Managing Conflicts of Interest

Stepp Atlas Gardens has adopted a structured approach to identifying and mitigating conflicts of interest that could compromise objective service delivery. We maintain internal registers and have escalation protocols in place to ensure full transparency. Should a potential conflict arise, clients are informed promptly, and steps are taken to ensure fair treatment. Our full Conflicts of Interest Policy is available upon written request.

Complaints and Dispute Resolution

While we aim for seamless service, we acknowledge the importance of constructive feedback. Clients are encouraged to raise any dissatisfaction or concerns with us by emailing tristin@stepp.co.za. All complaints are handled with urgency, professionalism, and fairness. If a resolution cannot be reached internally, clients may refer the matter to the FAIS Ombud by contacting 012 762 5000 or info@faisombud.co.za.

Access to Records – PAIA

In compliance with the Promotion of Access to Information Act (PAIA), our PAIA Manual outlines how members of the public may request access to certain company records, subject to prescribed grounds and procedures. The manual can be accessed here.

Raising Concerns and Whistleblowing

We maintain a confidential and secure whistleblowing process, encouraging both employees and external parties to report unethical, unlawful, or irregular conduct without fear of retaliation. All reports are treated seriously and are reviewed in accordance with our internal escalation protocol.